The Phoenix Support aims to ensure that high ethical standards are maintained throughout our work as a charity. Our supporters and the public at large expect charities to operate in an ethical manner, and this is integral to developing high levels of trust and demonstrating our integrity.

Our actions and behaviour affect both the organisation and the people we support.

Ethical principles

Beneficiaries first

Integrity

Openness

Right to be safe

Our Mission
To promote excellence in mental health care for those living with and affected by mental health conditions through advocacy, education, leadership and the dissemination of innovative, evidence-informed practice.

Our Vision
To strengthen mental health and relationships within communities, ensuring prevention, early intervention and sustained wellbeing become national priorities.

Our Commitment

• Advocate passionately for individuals and families affected by mental health conditions

• Provide a voice for professionals working in the field

• Focus on prevention, protection and the promotion of good mental health

Fulfilling our vision

We are challenging the way things are done and creating fundamental change in the South Africa’s approach to mental health by: Provide a forum to support mental health workers working with those living with and affected by mental health.

We are committed to reshaping South Africa’s approach to mental health by:

• Providing a professional forum to support mental health practitioners

• Working collaboratively to achieve shared outcomes

• Encouraging connection, inclusion and lived experience

• Acting with humility, recognising power and privilege

• Advancing community education in mental health

• Promoting high-quality, multidisciplinary research

• Collaborating with allied health professionals, higher education institutions, governmental bodies and NGOs

• Influencing national policy and improving patient outcomes

• Representing mental health professionals locally, nationally and internationally

• Sharing up-to-date guidelines, policy developments and evidence-based research

Our work contributes to measurable public health impact, including:

• Reduction in suicide, postnatal depression, anxiety and complicated bereavement

• Earlier intervention to prevent long-term sickness and work incapacity

• Reduced financial strain on state services linked to unmanaged mental health

• Decreased demand for inpatient mental health services

• Reduced stigma and increased help-seeking behaviour

• Earlier recognition and support for neurodiversity

• Strengthened family systems through Non-Violent Resistance approaches

We deliver services flexibly to ensure accessibility across South Africa:

• Online via MS Teams, webinars and virtual consultations

• Conferences and educational events

• Email-based support

• In-person services by arrangement

• Available across all provinces